Mega Cricket FAQ — All your questions answered in one place

Each user may hold only one account. Creating multiple accounts violates Mega Cricket's policy and may result in all accounts being suspended. If you've forgotten your previous account details, please contact our support team.

KYC (Know Your Customer) is the process of verifying your identity. It keeps your account secure and helps prevent money laundering. KYC verification is required for large withdrawals. Simply upload a photo of your national ID or passport to complete the process. Approval is typically granted within 24 hours.

Yes. After logging in, you can update your mobile number, email, password, and preferred language from "Profile Settings". However, changes to your name or date of birth require assistance from the support team, as these are linked to your KYC information.

The minimum deposit on Mega Cricket is just ৳200 — one of the lowest among online gaming platforms in Bangladesh. The minimum withdrawal amount is ৳500. Your maximum daily withdrawal limit depends on your account's VIP level.

Withdrawals via bKash, Nagad, and Rocket are typically completed within 5 to 30 minutes. Bank transfers may take 1–2 business days. If KYC verification hasn't been completed, your first withdrawal may take a little longer. Slight delays can occur during peak periods, such as on match days.

Deposits are usually credited instantly. If your balance hasn't updated after 5 minutes, try refreshing the page. Note down your payment transaction ID and send it to [email protected] — our team will resolve the issue within 1 hour.

Live betting means placing wagers in real time while a match is in progress. Odds update after every ball, letting you act on the best opportunity at any given moment — whether it's a six off the next delivery, runs in an over, or the next wicket to fall. Live betting is fast-paced, thrilling, and rewards sharp, quick decisions.

Yes, Mega Cricket offers a cash-out feature. You can cancel a bet before the match starts or within a specified window. Use the cash-out feature to lock in a win or cut your losses. However, once a match is underway, the cash-out option may not be available for certain bets. Please read the betting rules for full details.

If a match is completely cancelled, all bets are refunded. If a result is declared after a set number of overs have been played, bets are settled according to that result. Bets remain valid even when results are determined by the DLS method. Mega Cricket follows international betting rules to ensure fair settlement in all situations.

To withdraw bonus funds, you must first meet the wagering requirement — typically 5–10x the bonus amount. For example, a ৳1,000 bonus requires ৳5,000–৳10,000 in bets. Bonuses must generally be used within 30 days. Full terms and conditions are provided with each offer.

Share your unique referral link with friends through Mega Cricket's referral program. When a friend registers using your link and makes their first deposit, you'll earn a referral bonus — up to ৳500 per friend. Find your referral link under the "Refer & Earn" section in your profile settings.

RTP stands for Return to Player — it indicates how much of every ৳100 wagered is paid back to players on average. For example, a 96% RTP means an average return of ৳96 per ৳100 bet. Most slots games at Mega Cricket have an RTP of 95%–97%. A higher RTP means better odds of winning. RTP information for each game can be found in the game description.

Mega Cricket's Live Casino features Bengali-language tables hosted by Bengali-speaking dealers. International tables with professional dealers are also available. With HD video streaming, you get a truly authentic casino experience — all from the comfort of home.

After logging in, go to "Security Settings" and enable "Two-Factor Authentication." An OTP will be sent to your mobile number to complete the setup. From that point on, you'll need to enter an OTP each time you log in — keeping your Mega Cricket account protected from unauthorized access.

Mega Cricket takes responsible gaming very seriously. You can set your own daily/weekly betting limits at any time. Temporary break and self-exclusion options are also available. Use the gaming time tracker to monitor how long you play. If you feel gaming is becoming a problem, our support team and Responsible Play page for assistance.

No, Mega Cricket does not sell or share your personal information with any third parties. Information may be disclosed to the relevant authorities only where required by law. To read our full privacy policy, Privacy Policy Visit the page.